Senior Projektmanager E-Commerce & Digitalprojekte
Andreas Unger
Project and Program Management for digital and e-commerce initiatives. Pragmatic delivery, clean governance, and hands-on execution in complex enterprise environments.
What I do
- E-Commerce and digital platform projects (rollouts, relaunches, integrations)
- IT project and program delivery: requirements, interfaces, vendors, testing, go-live
- Stakeholder management, steering, reporting and project governance (PMO)
- Process optimization across digital and cross-channel journeys
- Customer experience and measurement (CX/CEX), KPIs and feedback loops when needed
Profile
I am a freelance digital consultant and project manager with 15+ years of experience delivering complex digital, IT and e-commerce programs. I work at the intersection of business, IT, UX and analytics – bringing structure, transparency and measurable progress into initiatives that matter.
Strengths
- Program and project planning
- Progress reporting and steering
- Requirements management
- Stakeholder and interface management
- Hybrid and agile delivery
Typical focus areas
- E-commerce platforms and integrations
- Digital processes and cross-channel journeys
- Rollouts, migrations and system changes
- KPI frameworks and operational governance
- Vendor and delivery team coordination
Industries
- Telecommunications
- Aviation
- Consumer goods and retail
- E-commerce and marketplaces
- Enterprise IT
Selected Experience
Managed the update of a document management system for approx. 12,000 international users. Owned scope, budget and timeline (7-figure budget), coordinated vendors and stakeholders, ensured quality and adoption.
Represented the online channel in a large cross-channel enterprise program. Translated business capabilities into requirements, wrote user stories with a UX and customer journey focus, aligned stakeholders and delivery teams.
Prepared and executed an international platform rollout. Coordinated between Scrum teams, product and management, supported training preparation and rollout readiness.
Led multiple initiatives in the app environment including customer-impacting processes (rebooking, cancellations, refunds), improved process models and delivery flow in an agile setup.
Owned e-commerce P&L, team leadership and platform development. Focus on brand experience, customer journey improvements, and KPI-based optimization.
Typical Assignments
E-commerce and digital platforms
- Platform rollouts and relaunch projects
- Marketplace and partner integrations
- Data quality, content and process alignment
- Cross-functional coordination (IT, business, vendors)
IT project and program delivery
- Requirements and scope management
- Interface management across teams and suppliers
- Testing, rollout readiness and go-live coordination
- Steering, reporting and risk management
Skills
Contact
If you have a project that needs structure, delivery discipline, and measurable outcomes, reach out.
Direct
Email: andreas.unger@ungerconsultancy.com
LinkedIn: Profile